Frida

 

Your Order

Order

How to make my order on Frida

 

You have to select your product depend on the category, add to your basket them select the color and quantity you want.

You can keep going on your purshase on the website or directly finalise your order.

Then to proceed is simple, let you guide by the instruction.

If you have a promotionnal code you can add it before the payment.

Delivery

Where and how we deliver?

 

We have a partnership with DHL, all your orders are ship the day after your purshase (only on working days).

Depending on your geographic zone (delivery adress), the delay differ from 3 to 10 working days.

You can got another delivery adress different from the billing adress.

You can follow the statut of your order in your account.

A delivery email will be send with the tracking number.

Delivery Zone and Rate

 

The delivery rate depend on your geographic zone ( delivery adress).

Zone  Tarif CFA Tarif Euros Tarif Dollar
Central Africa/West 3500  CFA  5 € 6 $
France 5500   CFA 8 € 10$
Europe 8000  CFA 12€ 15$
East and South Africa 13500 CFA 20€ 24$
USA and Canada 13500 CFA 20€ 24$

 

For all order (except Zone Cemac) you may have to pay some taxe and taxes customs. Thoses taxes are at the charges of the client and should be paid at the delivery. The amount of the order do not take it into account.

Payment

Which are the different way to pay ?

 

 

We offering three way to pay.

  • Bank cards Mastercard, Visa via Paypal checkout (you do not need to have a paypal account )
  • Paypal (with your account)
  • Mobile Money via we cashup

The security of payment is one of our priority. All information exchange in order to treat your payment are encrypted thanks to the protocol SSL. This date can not be detected, used, intercepted by an outsiders. Your payment information are not conserve on our IT systems.

Returns and Exchange

How to proceed?

 

 

If you want to return or exchange an article, you have to go into your account on the category «  exchange and returns » selec the product, the color and quantity.
The product are ship at our own way and charge.

Once we have received and after a verification, we will send you and email of confirmation for an exchange, refund or credit note under 7 days.

The cost for the return are at your charges.

The product will be send back to you quickly depending on the stock avaibility.

If there is any mistake from our side we will refund the return cost.

The refun will be by bank transfer.

This one willl be done 14 days after the verification.

Free Delivery

From 230 000 CFA free delivery to the zone Cemac.

From 350€ free delivery in Europe.

Partnership with DHL

Free Return

In zone Cemac and France.

Security paiment

Visa, Mastercard via Paypal

Mobile Money via We Cash Up

Your buying procedure on Frida

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